> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.vidalgo.tech/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why don’t I receive the code and how to verify spam for connection


## **Why don’t I receive the login code?**


If you don’t receive the login or verification code, don’t worry. This usually happens for a few common reasons.


### **1. Check your spam or junk folder**

![](https://storage.crisp.chat/users/helpdesk/website/-/2/7/f/7/27f7d6038a1e2e00/image_17gefvg.png =160xauto)

In many cases, the email is filtered automatically.
Please check:

* Spam / Junk
* Promotions
* Updates (especially for Gmail)


Search for **“Vidalgo”** in your inbox to find it faster.



### **2. Make sure the email address is correct**


Double-check that the email you entered is the same one used for your Vidalgo account and that there are no typos.



### **3. Wait a few minutes**


Sometimes there can be a short delay due to email provider processing.
Please wait **2–5 minutes** before trying again.



### **4. Try requesting a new code**


If you still don’t see the email, go back to the login page and request a **new verification code**.



### **5. Add Vidalgo to your safe senders**


To avoid this issue in the future, add our email domain to your contacts or safe sender list so emails don’t go to spam.



### **Still not receiving the code?**


If none of the above works, please contact support and let us know:

* The email address used
* The approximate time you tried to log in


We’ll help you get connected as quickly as possible.